Refund policy

One‑Off Clothing Returns Policy

🧵 Our Promise

We stand behind every stitch. Because each piece is made or sourced as a one‑off, we treat returns with care, transparency, and a healthy dose of common sense.

🔄 Change of Mind

• As our garments are one‑off creations, change‑of‑mind returns aren’t guaranteed, but we’ll always take a look.
• If you’re not feeling the piece, contact us within 7 days of receiving it and we’ll assess whether a return or exchange is possible.
• Returned items must be unworn, unwashed, unaltered, and in the same condition you received them.

🛠️ Faulty or Not as Described

• If your item arrives with a fault or doesn’t match its description, we’ll sort it out quickly.
• Let us know within 7 days, include photos, and we’ll offer a replacement (if possible) or refund.
• Because each item is unique, replacements may not be available — but we’ll always offer a fair solution.

📦 How to Return

• Email us with your order details and the reason for return.
• Once approved, send the item back using a trackable service to.

Parcel Locker 10128 55677

Shop 222

4 Main St

Point Cook VIC 3030

💸 Refunds

• Approved refunds are processed back to your original payment method.
• Please allow 3–7 business days after we receive and inspect the item.

⚠️ Non‑Returnable Items

• Items marked final sale.
• Custom alterations or personalised pieces.
• Anything showing wear, damage, or scents (yes, even “just tried on for a minute”).

🌿 Sustainability Note

We encourage mindful purchasing. One‑off pieces deserve a home that truly wants them — so if you’re unsure about fit, colour, or style, reach out before buying and we’ll help you choose confidently.

If you want, I can also tailor this to your brand’s tone — rugged, cheeky, luxury, minimalist, eco‑focused, whatever vibe you’re chasing.